Urgent appointments
To request an urgent appointment (for medical problems that must be seen that day) for today or tomorrow (Monday to Friday) during opening times:
- phone us on Whitchurch Surgery 01256 212311 or Derrydown Clinic 01264 738368
The receptionist will take your details and a clinician will ring you back. If appropriate you will then be booked into a same day emergency appointment with an advanced nurse practitioner. We request patients call as early as possible so we can help triage you as quickly and safely as possible.
Please be aware this service is for urgent medical problems only. Medication requests and blood results should be managed by our receptionists in the usual way.
Please help us by:
- only using this service when you have a condition that cannot wait for a routine appointment
- using the website for repeat sick (fit) note requests
- making good use of local and NHS services
- using an online form
- booking a phone appointment to discuss a condition, if appropriate, with your GP or advanced nurse practitioner
Routine appointments
To request a routine appointment in advance with your GP or advanced nurse practitioner during opening times:
- phone us on Whitchurch Surgery 01256 212311 or Derrydown Clinic 01264 738368
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Get medical advice from a doctor or nurse
To ask a non-urgent medical question:
- fill out an ask a doctor a question form
- fill out an ask a nurse a question form
We will respond within 2 working days during opening times.
Enhanced access
We have a 6:30pm to 8pm and weekends service, provided by the federation of practices we are part of.
You can book appointments to see a GP or nurse via the Mid Hampshire access hubs. They are open evenings and weekends to give additional access to primary care services.
Appointments are available:
- 5pm to 8pm, Monday to Friday
- 8am to 4pm Saturday
- 8am to midday Sunday
Locations in Winchester and Andover.
Appointments with a GP and nurses and can be booked two weeks in advance by contacting us. You can only be seen in the hub if you give permission to share your electronic health record with the clinician, you will therefore be asked a for consent to share you medical record at the time of booking the appointment.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- phone us on Whitchurch Surgery 01256 212311 or Derrydown Clinic 01264 738368 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
It is always preferable for patients to be seen at the surgery where we have full access to medical records including results and hospital letters. We can also examine the patient more thoroughly and have all equipment available. In addition there is access to other surgery staff and emergency equipment.
If it is impossible for you to attend the surgery because your medical condition prevents you from travelling and you feel you need a home visit, please phone the surgery before 11am to make your request. The doctor may ring first to find the most appropriate way to help you.
Important: Important
If possible, please try to attend the surgery as this makes the most effective use of the doctors time.